Refund policy

At Almorio, we want you to love what you wear. If something isn't quite right, you can return or exchange it within 30 days, and return shipping is free on every UK order. No restocking fees, no fuss.

This policy explains how returns, exchanges and refunds work, your rights as a UK consumer, and how to request a return.

1. Our 30-day return window

You have 30 days from the date your order is delivered to request a return or exchange, for any reason. After 30 days, we're unfortunately unable to offer a refund or exchange. This does not affect your statutory rights, which are explained in Sections 7 and 8 below.

2. Return conditions

To be accepted for a return or exchange, items must be in their original condition:

  • unworn, unwashed and undamaged, with no marks, stains, odours (including perfume or smoke) or signs of wear;
  • with all original tags and labels still attached;
  • in their original packaging where possible; and
  • accompanied by your order number or order confirmation email as proof of purchase.

Please try items on carefully, over underwear and away from make-up, so they stay in resalable condition. We reserve the right to refuse a return, or to issue a partial refund, if an item is returned worn, washed, damaged or without its tags.

3. How to request a return

There are two ways to start a return. Both are free.

Option 1 – through your account (quickest)

  1. Log in to your Almorio account using the email address you used to place your order. No password is needed; we'll send a login link to that email.
  2. Open your order history and select the order you'd like to return.
  3. Tick the items you want to return and press Request a return.
  4. We'll email you a prepaid return shipping label and simple instructions on how to send your parcel back.

Option 2 – by email

Email us at returns@almorio.com with your order number and the items you'd like to return. We'll reply with your prepaid return label and instructions.

Please don't send anything back before you've requested a return. Parcels sent without an approved return request can't be matched to your order and may not be refunded.

4. Return shipping

Return shipping is free on all UK orders when you use the prepaid label we send you. Simply pack your items securely, attach the label and drop the parcel off at the location shown in your return instructions.

Please return your parcel within 14 days of receiving your label so it reaches us inside the return window. We recommend keeping your proof of postage until your refund or exchange has been confirmed.

5. Exchanges

Need a different size or colour? We're happy to exchange any item that meets the return conditions in Section 2, within the same 30-day window.

To request an exchange, follow the steps in Section 3 and tell us which size or colour you'd like instead, either when you select the items in your account or in your email to returns@almorio.com. We'll send you a prepaid return label in the same way.

Once we've received and checked your returned item, we'll dispatch your replacement free of charge and email you the tracking details. Exchanges are subject to stock. If the item you've asked for is no longer available, we'll refund you for the returned item instead and let you know by email.

6. Refunds

Once your return arrives at our warehouse, we'll check the items and email you to confirm your refund has been approved.

Approved refunds are issued automatically to the original payment method. They usually appear within 10 working days of approval, although your bank or card issuer may take a little longer to show the credit. Original delivery charges are not refunded unless your item was faulty or incorrect, or you're exercising your statutory cancellation right (see Section 8).

If more than 15 working days have passed since we approved your return and you still can't see your refund, email us at returns@almorio.com and we'll look into it straight away.

7. Damaged, faulty or incorrect items

Please check your order as soon as it arrives. If an item is damaged, faulty or not what you ordered, contact us at support@almorio.com within 7 days of delivery, ideally with a photo of the problem. We'll put it right with a replacement, an exchange or a full refund, including any delivery charges you paid.

Under the Consumer Rights Act 2015, you have the right to reject faulty goods within 30 days of delivery for a full refund, and further rights to a repair, replacement or refund after that. Nothing in this policy limits those statutory rights.

8. Your right to cancel

As a UK consumer, you have a statutory right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel your order within 14 days of receiving it, for any reason. To exercise this right:

  1. Tell us within 14 days of delivery that you wish to cancel, by emailing returns@almorio.com with your order number.
  2. Return the items to us within 14 days of telling us. They should be unworn, with tags attached and in their original packaging.

We'll refund the price of the items plus the cost of standard delivery (if you paid for a faster option, we refund the standard rate) within 14 days of receiving the items or proof that you've sent them. We may reduce the refund if an item has been handled beyond what's needed to inspect it, as the Regulations allow.

In practice, our 30-day free returns policy is more generous than the statutory 14-day period, so you can use whichever suits you.

9. Non-returnable items

For hygiene and resale reasons, we can't accept returns of:

  • gift cards;
  • items that have been worn, washed, altered or damaged, or that are missing their tags; or
  • items sent back without an approved return request (please follow Section 3 first).

This does not apply to faulty or incorrect items, which are always covered by Section 7. If you're unsure whether something can be returned, email returns@almorio.com before sending it and we'll be happy to advise.

10. Contact us

Returns and exchanges: returns@almorio.com

Damaged, faulty or incorrect items, and any other order questions: support@almorio.com

General or legal enquiries: info@almorio.com

We aim to respond to all return requests within 1–2 working days.